CATEGORY 1: PROMOTION
is the offer?
Purchase a participating Samsung Premium
Refrigerator or Powerbot Vacuum from a participating retail store between 1st November and 2nd December 2018 to be eligible to receive up to $500 Cashback or a Woolworths Online e-Voucher valued at up to $400*.
*For Participating Products and their corresponding Gift type and value,
see the home page or the Participating Products table located on the terms
and conditions page.
is the Gift?
A cashback worth up to $500*
in the form of an electronic funds transfer (EFT) to an Australian bank
account, or a Woolworths Online e-Voucher valued at up to $400*.
does the promotion start?
9:00 am (AEDT) on 1 November 2018.
does the promotion end?
11:59 pm (AEDT) 2 December 2018.
do registrations close?
11:59 pm (AEDT) 30 December 2018.
CATEGORY 2: PURCHASE
What does purchase
means paying in full (by cash, card or through a credit program offered by a
Participating Retail Store where a proof of purchase is provided) a
Participating Product from a Participating Retail Store during the Promotional
Period (excluding any acquisition of a Participating Product via a rental
What should I do if I
cancel my order?
you have completed your online registration, please contact Samsung promotion
customer service to advise them that you will not complete your purchase. Once
you have advised Samsung promotion customer service, we will invalidate your
1800 900 730
CATEGORY 3: REGISTRATION
How do I register?
What if I
don’t have a claim number?
If you do not receive a claim number your registration has not been
successful and you do not have a claim registered in this promotion.
Should I register my
claim if I have only paid a deposit on my Participating Product/s?
You should pay for your Participating Product/s in
full prior to registering your claim, and you must pay for your Participating
Product/s in full during the Promotional Period. Remember, you must register
your claim by 11:59pm (AEDT) on 30 December 2018.
Do I still need to
register by 30 December 2018 if my Participating
Product/s is/are on back order?
Yes, you must still complete your online registration
by 30 December 2018.
If you are unable to provide the serial number and
serial number photo of your Participating Product/s at the time of submitting
the Online Claim Form, you must tick the box/es on the Online Claim Form to
indicate you have not yet received your Participating Product/s.
Remember, you must pay for
your Participating Product/s in full between 1 November and 30 December 2018, even
if you haven’t received your Participating Product/s by then, and you must
supply your serial number and serial number photo within 7 days of receiving
the Participating Product/s and no later than
Where is my
Participating Product/s serial number located?
The serial number is a 15 character sequence made up of letters and numbers following
“S/N” located on a sticker inside the fridge
near the door hinge or on the side of the fridge, or for your Powerbot Vacuum, the Serial Number can
be located on the base of the product.
If you are using a PC for redemption, the photo you
take will need to be transferred to the PC before it can be uploaded.
How do I provide the serial number and serial number photo of my
You must provide the serial number and serial number photo of your
Participating Product/s at the same time. You can provide the serial number and
serial number photo of your Participating Product/s when completing your online
registration or within 7 days of
receiving your product/s and by
After this date, serial
numbers of Participating Product/s cannot be submitted and therefore claims
cannot be completed, except in the case that you may contact Samsung via an
email to email@example.com and
Samsung may permit the entry having regard to all of the circumstances.
Can I provide the serial number and serial number photo of my
Participating Product/s after if I am
renovating or building my house and won’t take delivery of my Participating
Product/s by ?
No, you must provide your serial number and serial number photo of your
Can I provide a photo of the serial number as shown on the product’s
No, you must provide a photo of the serial number from the Participating
Product itself, not the product’s packaging.
Can I provide a photo
of my Participating Product’s serial number separately to providing my
Participating Products’ serial number?
No. You must provide your Participating Product’s
serial number and serial number photo at the same time.
How do I provide a
copy of my tax invoice?
You must upload a copy of your tax invoice during your online registration and
CATEGORY 4: VALIDATION
How long does it take to
review my claim?
We will review your claim and be in contact via your nominated email address
within fifteen (15) business days of your claim registration.
What happens if the serial number from the Participating Product/s that I
provide is deemed invalid?
You will receive an ‘Invalid Serial Number’ notification email to your
registered email address advising you that the serial number/s that you have
provided has/have been deemed invalid. Once you receive this email you will
have 14 days to provide the correct serial number/s and serial number photo/s
via the ‘track claim’ webpage to be eligible to receive the Gift. If we do not
receive the correct serial number/s and serial number photo/s within this
period, your claim may be deemed invalid.
What happens if there is an outstanding issue with the copy of the tax
invoice and/or serial number photo/s that I provide?
You will receive a ‘More Information Required’ notification email to your
registered email address advising you what information may be missing,
incorrect or illegible. Once you receive
this email you will
have 14 days to supply the requested information correcting the issue/s via the ‘track claim’ webpage to be eligible to receive the
Gift. If you do not supply the requested information correcting the issue/s
within this period, your claim may be deemed invalid.
How will I know that
my claim has been deemed valid?
will receive an ‘Approved Claim’ notification email to your registered email
address advising you that your claim has been deemed valid.
How will I know that
my claim has been deemed invalid?
You will receive an ‘Invalid Claim’ notification email to your
registered email address advising you that your claim has been deemed invalid
and the reason why your claim was deemed invalid.
CATEGORY 5: GIFTS
How long will it take
to receive my Gift?
The EFT payment should be made to
your submitted Australian bank account within thirty-five (35) days of your claim
being deemed valid, but you may need to allow several days thereafter for the
funds to be cleared by your bank.
I nominate an overseas bank account?
No. EFT payments will only be made
to Australian bank accounts.
How long will it take to receive my Woolworths Online
e-voucher should be dispatched within thirty-five (35) days of your claim being deemed valid.
How will my
Woolworths Online e-voucher be dispatched?
Woolworths Online e-voucher will be dispatched via email to your registered
Can I receive my Woolworths Online e-voucher in the
You can only receive your Woolworths Online e-voucher via email to your
registered email address.
Can I receive my Woolworths Online e-voucher if I do
not have an email address?
need to provide an email address during your online registration to be eligible
for the promotion. If you do not have an email address prior to registering
your claim in this promotion, you will need to create one prior to registering
How do I use my Woolworths Online e-voucher?
Woolworths Online e-Voucher is a ‘Store eGift Card’ issued by Woolworths. The
Woolworths Online e-Voucher must be redeemed at Woolworths Online. Any balance
of the Woolworth Online e-Voucher not used by the expiry date will be forfeited
and will not be able to be used for a further transaction. Woolworths Online e-Vouchers
may be redeemed for orders placed at Woolworths Online from 10:00 AEST 01/11/2018 to 23:59 AEST 01/11/2021. Woolworths Online e-Vouchers cannot be
used in-store at Woolworths. To redeem, Eligible Entrants must enter the
Woolworths Online e-Voucher code at the online checkout in the ‘Promo code’
field at Woolworths Online when they spend $30 or more for a Pick Up order or
$50 or more for a Home Delivery order. The value of the Woolworths Online e-Voucher
cannot be used on Woolworths Flowers, tobacco/smoking products, gift cards, e-gift
cards, mobile recharge products, mobile phones and products, Woolworths Mobile
products, travel cards and tickets. Woolworths Online e-Vouchers cannot be used
with a Woolworths Online business account (i.e. an account with an ABN or
Business Name). Any unused amount remaining on the Woolworths Online e-Voucher
cannot be converted to cash. Subject to available delivery areas, delivery
windows and collection areas. Available delivery and collection times will vary
between areas. Orders placed at Woolworths Online may be cancelled by
Woolworths without notice to an Eligible Entrant if the above terms and
conditions are not adhered to. All orders on Woolworths Online are subject to
the Woolworths Online terms and conditions available on the Woolworths website.
Does my Woolworths Online e-voucher expire?
Woolworths Online e-Vouchers will expire 3 years from the date of issue and
must be redeemed at Woolworths Online.
Can exchange or transfer Woolworths Supermarket
e-voucher for cash?
an e-voucher is not transferable or exchangeable for cash or otherwise.
I claim more than one Gift?
Multiple entries are permitted, subject to the following:
I exchange or transfer a Gift?
Each Gift is not transferable or exchangeable.
either of the Participating Products is returned, will I have to give back the
CATEGORY 6: CONTACT
How can I contact promotion customer service?
Phone: 1800 900 730
Should I contact
Samsung Support to discuss my promotional claim?
No. You should contact this Promotion’s customer service (details
directly above) as Samsung Support is a different department and they cannot
assist you with your promotional claim.
can I find the terms and conditions for this Promotion?
Online at www.samsung.com/au/offer
or on the Terms and Conditions page.
is the Promoter?
Samsung Electronics Australia Pty Ltd ABN 63
002 915 648 of 3 Murray Rose Avenue, Sydney Olympic Park, NSW 2127.
will have access to my personal information from the Promotion?
The Promoter collects personal information in
order to conduct the Promotion and may, for this purpose, disclose such
information to third parties, including, but not limited to, agents,
contractors, service providers, offer suppliers and, as required, to Australian
regulatory authorities. Validity of a claim is conditional on providing this
information. The Promoter may, for an indefinite period, unless otherwise
advised, use the information for promotional, marketing, publicity, research
and profiling purposes, including sending electronic messages or telephoning the
claimant. Claimants should direct any request to access, update or correct
information to the Promoter. All
claims become the property of the Promoter. The Terms and Conditions are deemed